Installing a new technology into your business doesn’t have to be a daunting task. We work closely with both you and our installation partners to ensure everything goes as planned and that most importantly, your deployment is set up to achieve exactly what you want from it. Whether it’s boosting your customer experience, improving footfall, increasing employee efficiency or triggering smart experiences, we’ve got you covered.
It’s 5.30PM. Twenty nine year old Amanda has just left work and has two hours to kill before she meets her friends at a new hotel for dinner. She doesn’t need to go home, that’d be a journey in the opposite direction, but her phone’s about to die and she needs it to negotiate the 45 minute journey to her destination. She’s unfamiliar with that part of town and will need to rely on Google Maps to get her there.
In recent years, hospitality technology has developed at an exciting rate, and today’s guests are quick to expect the latest tech product or service. Disruptors within the industry such as Airbnb or Marriott, with its “room of the future”, have been quick to deliver it but, crucially, they grasp that the key to its success is that it should enhance rather than replace the human interaction in customer service.