It’s 5.30PM. Twenty nine year old Amanda has just left work and has two hours to kill before she meets her friends at a new hotel for dinner. She doesn’t need to go home, that’d be a journey in the opposite direction, but her phone’s about to die and she needs it to negotiate the 45 minute journey to her destination. She’s unfamiliar with that part of town and will need to rely on Google Maps to get her there.
In recent years, hospitality technology has developed at an exciting rate, and today’s guests are quick to expect the latest tech product or service. Disruptors within the industry such as Airbnb or Marriott, with its “room of the future”, have been quick to deliver it but, crucially, they grasp that the key to its success is that it should enhance rather than replace the human interaction in customer service.
According to a new report released today, the market leader in the cloud management of wireless charging technology, the hospitality industry has a monumental opportunity to benefit from consumers’ insatiable desire to stay connected. Chargifi surveyed over 2,000 consumers to explore how access to power has the ability to transform the guest experience and increase footfall and consumer spend for businesses.