In the retail industry, as it is across all industries, there’s a proliferation of devices retailers must consider in their environments – those of their customers and just as importantly, those their employees use to do their jobs effectively.
It’s 5.30PM. Twenty nine year old Amanda has just left work and has two hours to kill before she meets her friends at a new hotel for dinner. She doesn’t need to go home, that’d be a journey in the opposite direction, but her phone’s about to die and she needs it to negotiate the 45 minute journey to her destination. She’s unfamiliar with that part of town and will need to rely on Google Maps to get her there.
Trends in hotel decor have shifted in the last few years. From elaborately decorated spaces designed to generate a ‘wow’ response when the guest comes through the door, the move has been toward neutral backdrops that allow the individuality of the customer to shine through.
We asked over 2,000 survey respondents how their device charging needs influenced their experience and decision-making in hotels and other hospitality establishments. This is what we found.
According to a new report released today, the market leader in the cloud management of wireless charging technology, the hospitality industry has a monumental opportunity to benefit from consumers’ insatiable desire to stay connected. Chargifi surveyed over 2,000 consumers to explore how access to power has the ability to transform the guest experience and increase footfall and consumer spend for businesses.
On the back of Chargifi’s global survey, How Device Charging is Changing Guest Experience report, and upcoming webinar series, Paul Squires, Global Hospitality Lead at Chargifi comments on the need for convenient access to power to underpin guest experience in hospitality.