Millennials are demanding better hospitality experiences - here’s why you should listen

It’s 5.30PM. Twenty nine year old Amanda has just left work and has two hours to kill before she meets her friends at a new hotel for dinner. She doesn’t need to go home, that’d be a journey in the opposite direction, but her phone’s about to die and she needs it to negotiate the 45 minute journey to her destination. She’s unfamiliar with that part of town and will need to rely on Google Maps to get her there.

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