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FAQs

Do I get the full software solution?

Yes, as a Chargifi customer, you have access to our entire Chargifi Wx platform and suite of integrations at no additional cost. In addition, through our open API and SDK integration technologies, you can integrate with your existing systems. Access to these modules is included as standard in your fee.

Do I have warranty protection?

Yes, All products are fully covered for the term of the contract. Learn more about our Warranty Policy here

What about wear and tear of venue materials?

We understand wear and tear and refresh standard table stickers and venue materials twice a year.

What happens if I terminate?

We ask you to cover the fees relating to half the outstanding balance of the contract so that we are made whole on our commitment to you. We turn off access to Data Analytics and Software Integrations but we won’t try to recover or require you to discard your Hardware – that’s yours and it will still work. (Note: warranty cover will lapse)

What happens at the end of my contract?

Think of it like a mobile phone contract, we can supply you with new hardware or retain your existing Chargifi units if you prefer.

What is charged as an extra?

There is never an additional fee for existing features/services. We do however have a nominal fee for custom branding and development work when requested.

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