FAQ

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Hardware

Our warranty

Chargifi SmartSpots come with a two (2) year warranty. If your product needs to be returned or replaced, please follow our warranty guidelines, which can be obtained by contacting us at support@chargifi.com or through our partner portal.

What is a foreign object?

Any object that causes unexpected losses to wireless power transfer. In general these are metal items, for example keys, coins, paper clips, metallic wrappers, etc.
We recommend tried-and-tested SmartSpots (manufactured by Belkin) which are Qi-certified and have all the required commercial certifications as well as having been tested to international safety standards.

Can NFC or RFID cause problems if placed on a wireless charging transmitter?

Some wireless charging transmitters have been known to damage RFID & NFC cards/tags.
Our SmartSpots have built-in foreign object detection, so will detect the presence of NFC or RFID cards and stop charging.
We recommend making sure your wireless charging transmitters are Qi-certified and have built-in foreign object detection to avoid these issues.

What is Chargifi’s commitment to green energy?

Each and every charging session powered across Chargifi’s global network will be offset with a contribution to Carbon Footprint, which supports multiple projects around the world to protect our planet.

Chargifi is committed to using its platform to power positive changes in the world, including doing its part to help support the Paris Climate Accord and protect our planet from climate change.

The company will start with offsetting all charging sessions for 2018 as well as all charging sessions that have been logged across its platform since November 2015. Initially that will offset 5 tons of CO2, which is equivalent to 563 gallons of gasoline consumed or 5,470 pounds of coal burned or nearly 6 acres of U.S. forests in one year.

Ongoing, Chargifi will continue to leverage its ‘smart’ platform to monitor and calculate all charging usage across its platform globally, then offset it on an annual basis.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

We recycle your old equipment for you

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. We will dispose of your old electronic equipment responsibly and for free.
Please email ops@chargifi.com for the address to send your old electrical items to.
To remind you that old electrical equipment can be recycled, it is marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

How often do you send firmware updates to the SmartSpots?

Your SmartSpots will be automatically upgraded to the latest firmware when we release updates every three to six months.

How can I test your products?

Our sales team can provide you with a demo and set you up with a small deployment before you decide whether to deploy at scale or not.
For more information about testing Chargifi products, fill in the contact form or give us a call at either of the following regional contact numbers and one of our team will be happy to help you out:
– UK +44 2038 687037
– US +1 650 618 3929

Technical certifications by region

* Approved by the Underwriters Laboratories (UL)

** Applies to electrical goods in the US and means that the electromagnetic interference from the device is under limits approved by the Federal Communications Commission

*** Conforms with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA)

**** European Committee for Electrotechnical Standardisation

Environmental certifications

RoHS-certified
Chargifi SmartSpots conform to the Restriction of Hazardous Substances (RoHS) Directive 2002/95/EC, which restricts the use of certain hazardous substances in electrical and electronic equipment.
The RoHS directive supports the effective recovery, reuse, and recycling of electronic goods in the European Union.

UL energy-verified
Chargifi SmartSpots are approved by the Underwriters Laboratories (UL), a safety organisation approved to perform safety testing by the U.S. federal agency Occupational Safety and Health Administration (OSHA).

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