FAQ

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Security

Can Chargifi access other devices or computers on my network?

Chargifi uses the venue’s WiFi solely for communication with the SmartSpots in the venue. The smartSpots don’t communicate with each other, or with any other device on the venue’s network.

Data protection

Chargifi adheres to the General Data Protection Regulation (GDPR).
This means that the data that is collected and sent to Chargifi Cloud is anonymous.
With Chargifi Connect, you can integrate data with other third party systems.

For more information on data protection, please contact us and ask us for our Security Whitepaper.

Trusted commissioning

SmartSpot commissioning consists of three core phases: device manufacturing, provisioning, and activation (enrolment). All three phases must be implemented reliably and at scale to ensure a successful and secure IoT deployment. Chargifi takes care of all three of these core phases to ensure reliable and trackable production of SmartSpots. All software commissioning to devices is performed in a secure, scalable, and fail-safe manner.

Full lifecycle managed services

Security is not a feature, it is an ongoing process. We provide continuous ongoing maintenance and improvements to keep the platform secure.

Who has access to my venue’s charging data?

Only members of your organization, any service provider appointed by you to manage your installations, and the Chargifi team have access to your data. Your raw data will never be shared with any other organization.

How is the data stored?

Chargifi Cloud is hosted by Amazon Web Services (AWS). We are satisfied that AWS provides a strong level of security in retaining our data.
For more information on the security environment provided by AWS, see here.

Does Chargifi know who is using the SmartSpots?

No personal data is transferred from a user’s smartphone to a SmartSpot.

For more information about smart association, see our Chargifi Connect solution.

How secure is the Chargifi Neutron and the IoT platform?

Chargifi has partnered with a leading IoT security platform provider called Electric Imp. Electric Imp created the first IoT platform that is UL 2900-2-2-certified, and Chargifi benefits from the complete security solution Electric Imp provides.

For more information about our platform security, see here.

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